General Questions
What is Snackomax?

Snackomax is an online shop offering snacks and drinks imported from around the world.
Where are you based?

We operate online but ship worldwide from our main warehouse in France.
Do you have a physical store?

Currently, we’re online-only.
Are your products authentic?

Yes, all our products are 100% authentic and sourced directly from trusted distributors.
Do you offer gift cards?

Yes, digital gift cards are available.
Can I request a specific product or brand?

Yes, you can submit product requests through our contact form.

Orders & Payment
How do I place an order?

Simply browse our shop, add items to your cart, and checkout securely.
Can I edit my order after placing it?

Contact our support within 24 hours of placing your order to make changes.
What payment methods do you accept?

We accept credit/debit cards, Apple Pay, and other secure payment methods.
Is my payment information secure?

Yes, we use SSL encryption to protect all transactions.
Do you charge sales tax?

Taxes may apply depending on your location; this will be calculated at checkout.
Do you offer discounts or promotions?

Yes, subscribe to our newsletter to receive exclusive deals.
Can I use multiple discount codes?

Only one discount code can be used per order.
Why was my payment declined?

Check your billing details or contact your bank.
Can I get an invoice for my order?

Yes, invoices are automatically sent by email.
Do you have a minimum order amount?

No, you can order as little or as much as you like.
Do prices include shipping?

No, shipping costs are calculated at checkout.
Do you offer wholesale pricing?

Yes, for large orders please contact us.

Shipping & Delivery
Where do you ship?

We ship worldwide unless otherwise specified.
How much is shipping?

Shipping fees depend on your location and order weight.
How long does delivery take?

Typically 2–5 business days for domestic, 5–9 days for international.
Do you provide tracking numbers?

Yes, all orders come with a tracking number via email.
Can I change my shipping address?

Contact us within 24 hours of ordering to update your address.
What courier do you use?

We partner with trusted carriers like DHL, UPS,Mondial Relay, Colissimo and local postal services.
Do you offer express shipping?

Yes, choose express at checkout if available.
Can I combine multiple orders into one shipment?

Contact us before shipping to arrange.
Do you deliver on weekends?

Depends on the courier in your region.

Products & Stock
Are your snacks and drinks fresh?

Yes, all products are stored properly and have valid expiration dates.
Where are your products sourced from?

We import from Europe, Asia, America, and Africa.
Can I find rare international brands here?

Absolutely — that’s our specialty.
How do you ensure product authenticity?

We work only with verified distributors.
Do you offer sample boxes?

Yes, check out our Mystery Boxes section.
Can I request a custom box of products?

Yes, contact us for custom bundles.
Do you restock sold-out items?

We do our best, but some items are seasonal.

Returns & Refunds
What is your return policy?

Due to the nature of food, returns are limited — see our policy page.
Can I return damaged items?

Yes, contact support with photos within 48 hours.
Do you offer refunds for lost packages?

We’ll investigate and offer a refund or replacement if applicable.
How long do refunds take?

Typically 5–10 business days.

Account & Security
Do I need an account to order?

No, but creating one makes checkout faster.
Is my personal data secure?

Yes, we follow GDPR and strict privacy policies.
Can I delete my account?

Yes, contact support to request deletion.
How can I change my email address?

Login to your account and edit your profile.
How do I subscribe to the newsletter?

Enter your email in the newsletter box at the bottom of our site.
How do I unsubscribe from emails?

Click “Unsubscribe” at the bottom of any email.